Emeis Technologies
Digital Product Engineering ServicesHow world's third biggest wine company went from excel to automated sales process, agriculture monitoring, warehouse management, etc. within an year?
Sales process automation
Plan & execute the sales & deals of current and next year.
CRM
Maintain customers and manage the 360 degree view and history.
Agriculture monitoring
Monitor the quality of agriculture with the help of IoT and Manual reviews.
Ticket Management
Manage tickets related to complaints and feedbacks from customers.
Warehouse management
Manage huge ware houses with the help of scanning facilities from distance.
Prediction
Sales prediction with detailed visualization along with highly configurable templates.
Challenges
- Being a less techno savvy industry, inclination towards digital transformation across company was poor.
- Lot of resistance from both user and management towards change.
- Due to lack of digital info, decision making and future planning was difficult and was mainly based on assumption and personal gut feelings.
- Loss in resources on both vineyard and warehouse was leading to heavy annual losses.
Goals
- Digital transformation of processes from manufacturing to customer relationship to sales planning to agriculture monitoring to ware house management.
Actions
- Slow digital transformation was planned so that adaptation could be easier.
- Basic book keeping was digitized 1st followed by sales process, CRM, agriculture monitoring and warehouse management.
- Small solutions specific to use cases were prepared.
Results
- High quality tool was delivered within given timeline.
- Company managed to increase the revenue and decrease the losses by 20% in first year itself.
