The terms hereof shall constitute Emeis Technologies Private Limited’s (“Company”) cancellation and refund policy in relation to the Solutions rendered on the Website and Mobile application (“Cancellation and Refund Policy”). Capitalized terms not defined herein shall have the meaning ascribed to them in the Terms & Conditions.
Cancellation and Refunds by the Company
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, without any claims or liability to pay finance charges or interest on the amount. Some situations that may result in your order being cancelled include but are not limited to inaccuracies or errors in Solutions or pricing information, technical or technological problems or problems identified in relation to credit / debit fraud. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled by the Company after your credit / debit card has been charged, the said amount will be refunded to that credit / debit card account.
Cancellation by you
You agree and acknowledge that unless stated otherwise you are not entitled to cancel any orders made by you on this Website or Mobile Application. In the event you subscribe to any Solutions, you may cancel them up to one month before the Solutions are provided, in which case you will be refunded the entire amount after deducting any bank charges that may have been applicable. If a cancellation request is received between one month and 14 days before the Solutions are due to be provided, we may, at our discretion, refund 50% of the amount, after deducting any bank charges that may have been applicable, to you. Cancellation requests received less than 14 days before the Solutions are due to be provided will not be accepted.