The world's 3rd-largest wine company's digital transformation in a year
Watch the story
See it in action.
From spreadsheets to automated sales, CRM, vineyard monitoring, warehouse management and AI predictions, all within a year.
What we built
Key capabilities.
Sales process automation
The yearly sales cycle is planned, managed and monitored, with AI predictions to support forecasting.
CRM
Manage the full customer lifecycle, from lead to prospect to repeat customer.
Agriculture monitoring
App surveys and IoT-based vineyard monitoring keep the grapes, the product’s base, at high quality.
Ticket management
A support system that handles customer queries and complaints through a multi-step process with an escalation matrix.
Warehouse management
An app using long-range Bluetooth devices to track barrels across large warehouses.
Prediction
Forecasts for production and sales planning, based on historical data, vineyard conditions, production and more.
Product
Inside the platform.
The journey
From challenge to results.
Challenges
- In a traditionally low-tech industry, the company had little appetite for going digital.
- Users and management alike resisted change.
- Without digital data, decisions and planning relied on assumptions and gut feeling.
- Wasted resources in vineyards and warehouses led to heavy annual losses.
Goals
- Digitise every process: manufacturing, customer relationships, sales planning, vineyard monitoring and warehouse management.
Actions
- We rolled the changes out in phases to make adoption easier.
- Bookkeeping was digitised first, followed by sales, CRM, vineyard monitoring and warehouse management.
- Small, focused tools were built for each use case.
Results
- The system was delivered on schedule and to a high standard.
- In the first year, the company increased revenue and cut losses by 20%.
Let’s talk
Have a similar challenge?
Share a few details about your project and our team will get back to you with next steps.
- We reply within one business dayA senior engineer reads every message, not a sales bot.
- 30-minute discovery callWe map your goals, data and constraints together.
- A clear plan and estimateScope, architecture and timeline, usually within a week.